How Do I Get My World of Warcraft Account Back After It Was Hacked?
Posted on October 25, 2007 by ApadweI've been playing WoW for almost a year now and have acquire a lot of great items and high level characters. The other day I noticed that I couldn't login to my account anymore as someone has hacked into my account and changed my password. How can I get my WoW account back after it has been hacked?
The good thing about Blizzard being a huge company is that they have a lot of safeguards in place to help when an account is hacked. If you find that your account has been hacked and you no longer have access, the best thing to do is to get on Blizzard's web site and call their customer service phone number. The agent that you speak to will ask you a series of questions that will take you through the information you used when you set up your account. They will also go through some security measures with you to ensure that you are the true owner of the account.
Once the agent is satisfied that you are you, they will restore your account back to you. When your account is yours again, you need to go through your information on the World of Warcraft web site and change your password and any other security information so that it is different than before. Then, you need to check your characters. Chances are that if someone has hacked your account, then your characters will be deleted or stripped, so you may have to start all over with gold, armor, and other items. There really is not a lot that Blizzard can do to help you in this situation, so you may just be out all the goods and gold that you had.
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To safeguard against your account getting hacked, there are several things that you can do:
- Keep an up-to-date version of both spy ware and anti-virus programs that constantly scan your computer for problems.
- NEVER give out your account information to ANYONE. This only compromises the security of your account, and you have no recourse if your characters are stripped.
- Change your password every month or more. This will help to keep hackers from figuring out your password.
Make sure that you take any precautions that you can to ensure that your account is not hacked, and if you suspect that someone else has gotten into your account, report it immediately.
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17 Comments on How Do I Get My World of Warcraft Account Back After It Was Hacked? »
November 1, 2007
Hunter Crowell @ 12:01 pm:
Yes definitely give Blizzard a call, they will be able to help. The IP address will be a dead giveaway that your account was compromised. You should have no problems getting it back.
January 30, 2008
Gobinsky Alkor @ 4:48 pm:
mine was just haked got back with 2 gold and no items
Happy Bob @ 4:51 pm:
Wow is awsome who would want to destroy someone elses account? I know i wouldent even if they were a 70 with all epics with 30,00g
February 14, 2008
bnssinister @ 8:43 pm:
i've had my account hacked very very recently and i called blizz (i live in scandinavia) and they wouldent do anything at all
if i get my account back and see my chars are stripped or deleted bye bye wow
May 27, 2008
Steve @ 11:27 am:
Just wanted to chime in with my own comments.. If you are hacked, Blizzard will restore your account as was stated above. They will also restore gear and gold, which was not mentioned above. They did it for me when my account was hacked. What happened to my friend, and was not so pleasant for him, is that his account was hacked and everything was stripped of his chars as was mine. BUT… they also used his characters to sell gold which got the account banned. Now, once that's happened, it's a whole other story because now it's a case of who-dun-it. If Blizzard believes your innocent, you'll likely get your account back, but the items may not be returned as my friends weren't because the hacker sold the gold and got caught. Truly a bummer for him since he was completely innocent. Blizzards stance on it seems to be that if you or a hacker 'exploits the economy' of warcraft, then the items and gold used in that exploitation are forever removed. To keep that from happening, just use common sense. Don't visit gold farming sites advertised in-game. Don't visit other sites that claim to have 'hacks' or cheats for the game because there are NONE. The games programs contents are held on Server side so any hack might change numbers, but they do not affect game play. Visiting these types of sites are an invitation for hackers to get account information.. Hope this little info helps.
June 2, 2008
WoW iz the ownage @ 6:20 pm:
ROFLMAO! What a n00b. I hope hackers die!
July 4, 2008
hate hackers @ 1:28 pm:
i was hacked this morning :s i hate hackers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 8, 2008
Connor @ 7:25 pm:
Earlier today i got hacked and Blizzard will not respond to my E-Mail, so i think i am gonna give them a ring, ill give some feeback once i either get or not get my account back! Wish me luck!!
July 17, 2008
me too @ 2:11 am:
i got hacked 2 days ago,i tried ringing blizzard but there was no answer:(
i think the hacker is a gold seller coz a player's addon told him that i was a gold seller,so the hacker only changed my pass 2 days ago but i dont know how long he actually had it…
Mary @ 9:45 am:
70 epic t5/t6, 70 t4, 49 fully geared twink, 2k gold.
/wave
Ah and ofc the gbank… all of it. Some rich chinese keylogger walking around somewhere.
August 3, 2008
somerandomgirl @ 10:21 pm:
i got hacked yesterday recently and now i want revenge and now my 60 and 70 are stripped free of all my money and gear =( T_T t5/t6 geared druid and lvl 60horde hunter if you guys are on fenris please if you see my hunter please spam this guy till he logs off the game and destroys his comp im sad =( T_T
August 27, 2008
Epinnoia @ 2:43 am:
I, too, was hacked. And I have no idea where I picked up the keylogger that presumably was responsible. As a result of being hacked, I did what I could do, though — I completely formatted my drive, and installed my antivirus software before ever once setting foot onto the internet. After that, got all the updates to the operating system.
I still have my account locked. It will soon be 48 hours since I fax'd the copy of my identification to them. Since the locking, I have received notification that my characters had been restored, as well as their items. So now all that remains is that final step of unlocking the account.
The time down from the game, however, has allowed me to investigate a bit more on safety measures out there to help us.
1) A program called KeyScrambler — it is free for your web browser.
2) An addon for Firefox called "NoScript" — this defaults to denying scripts to run on pages you view. But, if you are absolutely certain that the site is safe, you can quite easily allow scripts.
3) A program called "SnoopFree Privacy Shield 1.0.7" — which alerts you to any program trying to attach itself to your computers keystrokes.
And lastly, but best of all — a device that is currently out of stock, but which I will get as SOON as Blizz has them back in stock…A Blizzard Authenticator.
http://www.blizzard.com/store/details.xml?id=1100000182
With this device, you not only need to log on with your username and password as normal — but you will have to take that additional step of checking the ever-changing code on the authenticator. In other words, you must have physical possession of this gadget in order to log in.
The Blizzard representative I spoke with on the phone said that they sold out of them in two days, and that Blizzard is selling the devices AT COST. And at only $6.50 for one of them, I can certainly believe that. I've read that others buying similar devices for their companies were able only to drive the cost down to about $20 apiece when buying lots of a couple/few thousand. So I am guessing that Blizz's first lot was a couple/few HUNDRED thousand. And even that wasn't enough — obviously.
Epinnoia @ 3:12 am:
"Visiting these types of sites are an invitation for hackers to get account information.. Hope this little info helps."
Certainly true — and it doesn't help matters much that Google is still advertising the services of such gold-selling websites. There's one at the top of this page as I type right now. Sad. Truly Truly sad.
August 30, 2008
alexd23 @ 2:11 pm:
i just got hacked too tell my how to get it bakc plz oooo and "somerandomgirl" im on fenris too….they seems to like to hack on that realm -.- im pretty sad too
September 1, 2008
Another hacked fool @ 7:59 am:
Also just been hacked - Blizz didn't respond to my emails (sent the first one wednesday when I discovered my account was hacked) but I rang them today and they jumped on it pretty quickly - now all I have to do is get back on and see what's left of my gear :S Reckon I'll be left with Cheesestraw of the Monkey, and that's if I'm lucky.
hackers are scrotes - go get a real job shitheads.
September 5, 2008
Bountyhunta @ 10:21 pm:
hey im on fenris my friends resto druid just got hacked and the hacker are during TK/Kara/SSC and shit gearing the druid up… not sure if its a bad thing… to the girl who got hacked what was ur druids name?
Bountyhunta @ 10:25 pm:
oh ya blizz also said that there is nothing they can do…the hacker changed the email and the PW what can i do to get it back!?!